Call Type Management

OBJECTIVE

The Call Type Management option is used to define the various types of calls in the Call Management option.

 

Steps 

maestro* > Projects > Maintenance > After Sales Service > Call Type Management (Web)

 

Creating a Type

1. Click the New icon.
2. Enter the required information in the Main Fields tab:

The Configuration icon is used to define entry options for the Code field.

Fields followed by the * character are mandatory fields.

Field	Description
Code*	Code that identifies the call type.
Description	English Description of the call type.
French Description	French description of the call type.

3. Click the Save icon.

 

See also:

• For more information on baseline web controls, access the help pages in the List of Documents - Baseline Web Controls
• For more information regarding the classic version of this maestro* option, refer to the help page Call Type Management
• Call Management

 

Last modification: October 15, 2026